Hôtel Ermitage

The hotel felt very luxurious like a 5-star resort. We stayed in room 1320 in a suite with a large balcony overlooking the lake. Room was spacious, AC was strong, the pillows were comfortable. The indoor swimming pool is children-free from 12-4pm which I found reasonable, as it’s opened early until late at night which worked well for my family of 4. There’s plenty of activities offered in the hotel such as tennis, paddle board, gym, pool table, swimming, e-bikes, jacuzzi, hammam, sauna and kids club, all free of charge for hotel guests. I loved how even after we checked out of the hotel, we were still able to use the facilities that day which is a definite plus. The navette was reliable and would drop us off into town centre and pick us up from the casino free of charge. There is a horseback riding school located 2 mins drive away which was great for kids to do private lessons. Would definitely return!

The lake view room was superb. Plenty of space and luxurious. The hotel is very large with lots of seating and large well tended grounds. We ate at la table. The food was superb. Sat on the outdoor terrace and watched the sunset. The hotel is set high on the hill giving amazing views but if you want to go down into the town there is a free funicular tram or courtesy bus.

I liked the room, the view, the spa

The location of Hotel Ermitage is perfect with glorious views of the Lac Leman / Lake Garda. The Deluxe lake view room was beautiful, well appointed with very comfortable large bed, excellent views of the garden and lake beyond, from a loggia which had enough room for chair and desk. My mother requested an upgrade at her own cost and her Castle Room was just wonderful, spacious with excellent amenities, a seating area which doubled up as a lounge area and a Loggia and separate spacious balcony area - very much worth the additional cost. There was very much attention to detail, such as beautiful furnishings and little details such as eco coffee pods for the machine, which we very much appreciated. The grounds of the hotel are absolutely gorgeous and linked to the grounds of the sister hotel, The Hotel Royale. The Ermitage is beautiful hotel, very quite, beautifully decorated and the dining experience very much what we would expect from a quality French restaurant. None of this would mean anything without the wonderful hospitality of the staff. All individual staff members had a lovely approach, with typical French manners, discreet and gracious service throughout. In particular, the gentleman who assisted us with room change for my mother was particularly attentive and supportive with our needs as was the young woman serving us in the restaurant on Sunday evening. However all members of staff were wonderful and attentive. Absolutely, faultless service throughout. We cannot wait to return to the Hotel Ermitage and Evian and thank you so much for making my Mother's birthday so special. With all due apologies for my school girl French - Merci beaucoup pour votre merveilleuse hospitalité.

We had massages which were excellent. The hotel has a beautiful lake view. Unfortunately our room doesn't have the lake view, however it is quite and comfortable.